Help center

• Accessibility & accommodations
• Day passes & rental gear
• Hours and holiday schedule
• Lockers & personal storage
• Lost & found

• Belay tests & certifications
• Bouldering orientation
• Pets & service animals
• Youth supervision policy

• Intro classes & bookings
• Private lessons & coaching
• Youth team & camps

• Corporate memberships & employer subsidies
• Family plans & household membership

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• Welcome to the Topo Staff App
• Sign In to the Staff App
• Navigate the Staff App
• Use Staff PINs and Auto-Lock
• Choose a Location and Understand Data Scope

• Open the Front Desk for the Day
• Search for a Member
• Create a Walk-In Member
• Check In a Member
• Resolve Check-In Blockers

• Use the Member Directory
• Edit a Member Profile
• Understand Member Status Cards
• Add Tags and Notes to Members
• Use Custom Fields on Member Profiles

• Plan and Access Model Overview
• Create a Recurring Membership Plan
• Create a Prepaid Term Plan
• Create a Day Pass
• Create a Punch Pass

• Waiver System Overview
• Create and Publish a Waiver
• Update a Waiver After Members Have Signed
• Force Members to Re-Sign a Waiver
• Review Waiver Signatures

• Open POS and Select the Right Location
• Choose Member Checkout or Guest Checkout in POS
• Add Products, Plans, Bundles, and Access Items to the POS Cart
• Save, Restore, and Delete Saved Sales in POS
• Apply and Remove Promo Codes in POS

• Marketing Contacts Overview
• Import and Manage Subscribers
• Build a Segment
• Send a Broadcast
• Create a Sequence

• Team and Role Overview
• Invite or Create a Staff User
• Assign and Edit Roles
• Choose the Right Role for Each Staff Member

• Configure a Custom Portal Domain
• Configure an Email Sender Domain
• Configure Signup Flow
• Create and Manage API Keys
• Use Topo's OpenAPI and Agent Documentation

• I Cannot See a Menu Item
• POS Says a Location Is Required
• Card Payments Are Unavailable
• A Member Cannot Check In
• A Plan Is Not Showing During Signup

• Help Docs Overview
• Create and Publish a Help Article
• Add Images to Help Articles