Cancel, Resubscribe, or Refund Access
Learn how to cancel, Resubscribe, or Refund Access in Topo, including cancel access.
When to use this
Use this article when you need to cancel, Resubscribe, or Refund Access in Topo. The main staff surface is member profile access actions, sale detail. It is written for Managers.
What this covers
Cancel access
Resubscribe
Refund to card versus account credit
Subscription side effects
Audit trail
Member communication
Before you start
Use a staff role that can view and edit membership products.
Create needed locations, categories, tax rates, and payment setup before publishing a sellable plan.
Decide whether this workflow affects member signup, POS, staff-only sales, existing members, or billing rules.
Review the plan summary and test with a realistic member before making the product broadly available.
When changing sold terms, use the guided version, migration, switch, freeze, cancel, or refund workflow instead of assuming old access records update automatically.
Steps
Open the member profile or sale detail related to the access.
Choose cancel, resubscribe, or refund based on the member request and gym policy.
Review whether the action affects Stripe billing, access dates, account credit, or card refund.
Enter a reason or notes when prompted.
After saving, verify access status, sale/refund status, and any member communication.
What happens after saving or completing this
Topo saves the record in your gym account and updates the related staff screens.
Member-facing visibility, checkout behavior, access, email delivery, inventory, or reports may change depending on the workflow.
Review the affected profile, checkout, signup page, report, or audience before considering the task complete.
Common issues and fixes
A visible plan does not appear to a member: review active status, signup visibility, age rules, dependent suitability, and location scope.
Editing a sold plan opens a guided change flow: existing members keep their current terms unless you migrate or switch them.
Stripe sync fails: save did not fully complete for billing checkout. Retry after payment setup is ready or ask an owner to review Stripe readiness.
Related articles
Plan and Access Model Overview
Sell Access from POS
Understand Customer Access