Check In a Family
Learn how to check In a Family in Topo, including selecting household members.
When to use this
Use this article when you need to check In a Family in Topo. The main staff surface is member profile family check-in modal. It is written for Front Desk.
What this covers
Selecting household members
Waiver requirements per person
Minor guardian implications
Household access consumption
Members in the same family with different blockers
Before you start
Open member profile family check-in modal.
Confirm the correct location is selected before check-ins, guest entries, kiosk handoff, or POS sales.
Keep the member profile open when resolving blockers so you can verify waivers, access, payment status, and notes in one place.
Steps
Open the primary member or family group and choose the family check-in action.
Select each household member who is present.
Review waiver, access, age, and proficiency status for each person.
Complete check-in for eligible family members.
Resolve blockers one person at a time; one valid family member does not clear another member’s blocker.
Confirm any access consumption or household allowance after the check-in.
What happens after saving or completing this
Successful check-ins create visit history for the selected location.
Failed check-ins preserve the blocker reason so staff can resolve the right issue.
Reports and member activity update from the completed visit or guest entry.
Common issues and fixes
Check-in is blocked after a sale: payment does not override missing waivers, archived status, frozen access, expired proficiency, or wrong-location access.
The member is not found: search by full name, email, phone digits, and QR token before creating a new profile.
A family or guest check-in has mixed results: resolve each person separately because waivers, access, age, and proficiency can differ inside one group.
Related articles
Use the Member Directory
Resolve Check-In Blockers
Sell Access from POS