Check In a Member
Learn how to check In a Member in Topo, including manual check-in.
When to use this
Use this article when you need to check In a Member in Topo. The main staff surface is member profile, access resolver, check-in devices. It is written for Front Desk.
What this covers
Manual check-in
Express check-in versus reviewing access first
How Topo decides access validity
Same-day duplicate check-ins are allowed
Visit report side effects
Before you start
Open member profile, access resolver, check-in devices.
Use a staff role that can view or edit members for the action you are taking.
Check the selected location when reviewing front-desk access. Some member lists and check-in options are filtered by recent visits or location-scoped access.
Confirm the correct location is selected before check-ins, guest entries, kiosk handoff, or POS sales.
Keep the member profile open when resolving blockers so you can verify waivers, access, payment status, and notes in one place.
Steps
Find the member from search, QR scan, or their profile.
Review access and waiver status before choosing a check-in action.
Select the pass or access option when multiple options are available.
Complete the check-in and read the success or blocker message.
If a blocker appears, resolve the exact waiver, access, payment, archive, location, or proficiency issue instead of forcing a separate sale.
Use POS after resolving access if the member needs to buy a day pass, punch pass, or membership.
What happens after saving or completing this
Successful check-ins create visit history for the selected location.
Failed check-ins preserve the blocker reason so staff can resolve the right issue.
Reports and member activity update from the completed visit or guest entry.
Common issues and fixes
Check-in is blocked after a sale: payment does not override missing waivers, archived status, frozen access, expired proficiency, or wrong-location access.
The member is not found: search by full name, email, phone digits, and QR token before creating a new profile.
A family or guest check-in has mixed results: resolve each person separately because waivers, access, age, and proficiency can differ inside one group.
Related articles
Use the Member Directory
Resolve Check-In Blockers
Sell Access from POS