Configure Email Delivery

When to use this

Use this article when you need to configure Email Delivery in Topo. The main staff surface is email settings, Custom Domain, Broadcasts, Sequences. It is written for Owners, Managers, Marketing.

What this covers

• Transactional versus authored email

• One-off email, broadcasts, sequences, templates

• Sender name

• Support email

• Sender-domain requirement

• Test sends

• Why bulk sends may skip Inbox logging

Before you start

• Use a staff role that can manage organization email settings.

• Prepare the sender name, reply-to/support address, and sender domain your gym wants to use.

• Have DNS access available before verifying a sender domain.

• Distinguish transactional/operational emails from marketing sends so the right settings and preferences apply.

• Confirm sender-domain verification before relying on broadcasts or sequences.

Steps

1. Set organization sender name, support/reply-to details, and footer policy from account settings.

2. Add the sender domain and publish the DNS records shown by Topo.

3. Re-check verification until the domain is verified.

4. Use templates for automated transactional messages.

5. Use broadcasts and sequences for authored marketing messages.

6. Confirm bulk sends are enabled before relying on campaign delivery.

What happens after saving or completing this

• Topo saves the record in your gym account and updates the related staff screens.

• Member-facing visibility, checkout behavior, access, email delivery, inventory, or reports may change depending on the workflow.

• Review the affected profile, checkout, signup page, report, or audience before considering the task complete.

Common issues and fixes

• Bulk send is disabled: verify sender-domain setup and confirm the environment allows real marketing sends.

• Recipients are skipped: check subscription status, category preferences, selected lists, selected segments, and whether the audience has subscribed recipients.

• AI or automation content looks wrong: update the source Help Docs, templates, or sequence steps, then review the draft before sending.

Related articles

• Marketing Contacts Overview

• Build a Segment