Configure Household and Family Plan Pricing
Learn how to configure Household and Family Plan Pricing in Topo, including individual versus household access.
When to use this
Use this article when you need to configure Household and Family Plan Pricing in Topo. The main staff surface is Plans, Family Groups. It is written for Owners, Managers.
What this covers
Individual versus household access
Primary payer
Included members
Add-on pricing
Dependent suitability
Age rules
How family check-ins use access
Before you start
Use a staff role that can view and edit membership products.
Create needed locations, categories, tax rates, and payment setup before publishing a sellable plan.
Decide whether this workflow affects member signup, POS, staff-only sales, existing members, or billing rules.
Review the plan summary and test with a realistic member before making the product broadly available.
When changing sold terms, use the guided version, migration, switch, freeze, cancel, or refund workflow instead of assuming old access records update automatically.
Steps
Open the household or family plan setup.
Choose household structure and primary payer expectations.
Configure included guardian/dependent slots and any dependent pricing tiers.
Review age and dependent suitability rules.
Save, then test family signup, family group management, and family check-in behavior.
What happens after saving or completing this
Topo saves the record in your gym account and updates the related staff screens.
Member-facing visibility, checkout behavior, access, email delivery, inventory, or reports may change depending on the workflow.
Review the affected profile, checkout, signup page, report, or audience before considering the task complete.
Common issues and fixes
A visible plan does not appear to a member: review active status, signup visibility, age rules, dependent suitability, and location scope.
Editing a sold plan opens a guided change flow: existing members keep their current terms unless you migrate or switch them.
Stripe sync fails: save did not fully complete for billing checkout. Retry after payment setup is ready or ask an owner to review Stripe readiness.
Related articles
Plan and Access Model Overview
Sell Access from POS
Understand Customer Access