Configure Promotions

When to use this

Use this article when you need to configure Promotions in Topo. The main staff surface is Staff > Marketing > Promotions. It is written for Owners, Managers, Marketing.

What this covers

• Code/manual/automatic modes

• Discount and duration

• Eligible products, plans, or audiences

• Usage limits

• Active windows

Before you start

• Use a staff role that can manage promotions.

• Decide whether the promotion is code-based, manual, or automatic.

• Create products, plans, and tax setup before targeting specific sellable items.

• Review dates, usage caps, combinability, duration, and item eligibility before sharing a code.

• Test the promotion in POS or checkout before using it with customers.

Steps

1. Open Promotions.

2. Create a promotion with name, description, code/manual/automatic mode, discount type, and value.

3. Choose duration, start/end dates, usage caps, and combinability.

4. Choose whether it applies to all items or specific products/plans.

5. Review the live summary and warnings.

6. Save and test in POS or checkout before sharing the code.

What happens after saving or completing this

• Topo saves the record in your gym account and updates the related staff screens.

• Member-facing visibility, checkout behavior, access, email delivery, inventory, or reports may change depending on the workflow.

• Review the affected profile, checkout, signup page, report, or audience before considering the task complete.

Common issues and fixes

• Bulk send is disabled: verify sender-domain setup and confirm the environment allows real marketing sends.

• Recipients are skipped: check subscription status, category preferences, selected lists, selected segments, and whether the audience has subscribed recipients.

• AI or automation content looks wrong: update the source Help Docs, templates, or sequence steps, then review the draft before sending.

• A code can fail because it is unknown, expired, not applicable to the cart, not combinable, or over its usage cap.

• Promotion saved but Stripe sync failed means it may not appear in Stripe Checkout until sync succeeds.

Related articles

• Marketing Contacts Overview

• Build a Segment

• Configure Email Delivery