Contact Topo Support from the Staff App

When to use this

Use this article when you need to contact Topo Support from the Staff App in Topo. The main staff surface is staff support ticket modal. It is written for All staff.

What this covers

• Opening the modal

• Category, priority, affected screen, and helpful details

• Attachments if supported

• Where support replies appear

• Never sending secrets or full card numbers

Before you start

• Open staff support ticket modal.

• Use your gym-specific staff URL and staff credentials, not a member magic link.

• If a menu, button, or report is missing, check your staff role and assigned locations first.

Steps

1. Open the support option in the staff app.

2. Choose the closest category and priority.

3. Include the affected screen, member or sale name if relevant, and the steps you already tried.

4. Attach screenshots when they make the issue easier to understand.

5. Do not include secrets, passwords, API keys, or full card numbers.

6. Watch the support conversation or reply path for follow-up questions from Topo.

What happens after saving or completing this

• The change is reflected in the relevant staff screen and activity history.

• If the workflow affects members, payments, access, inventory, or email, review that downstream area before moving on.

Common issues and fixes

• You are on the wrong gym URL: switch to the staff URL for the gym you are working in, then sign in again.

• The page is blank or a menu is missing: ask an owner or admin to review your role permissions and assigned locations.

• A member sign-in link does not work for staff access: staff sign in with staff email/password and may use PIN unlock on shared devices.

Related articles

• Navigate the Staff App

• Choose a Location and Understand Data Scope

• Use Dashboard Search, Activity Feed, and Action Items