Create and Manage Add-Ons
Learn how to create and Manage Add-Ons in Topo, including add-on setup.
When to use this
Use this article when you need to create and Manage Add-Ons in Topo. The main staff surface is Staff > Membership > Add-ons. It is written for Owners, Managers.
What this covers
Add-on setup
Eligible base plans
Billing/access side effects
POS and member-profile sale flows
Verify final behavior against the open POS add-on follow-up before publication
Before you start
Use a staff role that can view and edit membership products.
Create needed locations, categories, tax rates, and payment setup before publishing a sellable plan.
Decide whether this workflow affects member signup, POS, staff-only sales, existing members, or billing rules.
Review the plan summary and test with a realistic member before making the product broadly available.
When changing sold terms, use the guided version, migration, switch, freeze, cancel, or refund workflow instead of assuming old access records update automatically.
Steps
Open Membership > Add-ons.
Create the add-on with name, price, description, and eligibility rules.
Attach it to the base plans or access types where it applies.
Review billing and member-access side effects before publishing.
Test the staff and member sale flow to confirm the add-on attaches as expected.
What happens after saving or completing this
Topo saves the record in your gym account and updates the related staff screens.
Member-facing visibility, checkout behavior, access, email delivery, inventory, or reports may change depending on the workflow.
Review the affected profile, checkout, signup page, report, or audience before considering the task complete.
Common issues and fixes
A visible plan does not appear to a member: review active status, signup visibility, age rules, dependent suitability, and location scope.
Editing a sold plan opens a guided change flow: existing members keep their current terms unless you migrate or switch them.
Stripe sync fails: save did not fully complete for billing checkout. Retry after payment setup is ready or ask an owner to review Stripe readiness.
Related articles
Plan and Access Model Overview
Sell Access from POS
Understand Customer Access