Freeze and Unfreeze Membership Access
Learn how to freeze and Unfreeze Membership Access in Topo, including freeze start/end.
When to use this
Use this article when you need to freeze and Unfreeze Membership Access in Topo. The main staff surface is member profile access actions. It is written for Managers, Front Desk.
What this covers
Freeze start/end
Billing side effects
Check-in behavior while frozen
Manual unfreeze
Recording reason
Before you start
Use a staff role that can view and edit membership products.
Create needed locations, categories, tax rates, and payment setup before publishing a sellable plan.
Decide whether this workflow affects member signup, POS, staff-only sales, existing members, or billing rules.
Review the plan summary and test with a realistic member before making the product broadly available.
When changing sold terms, use the guided version, migration, switch, freeze, cancel, or refund workflow instead of assuming old access records update automatically.
Steps
Open the member profile and find the access record.
Choose freeze and enter dates or reason required by your gym process.
Confirm the billing and check-in effect before saving.
When the member returns, choose unfreeze or wait for the scheduled end if configured.
Verify the member can check in only after the access is active again.
What happens after saving or completing this
Topo saves the record in your gym account and updates the related staff screens.
Member-facing visibility, checkout behavior, access, email delivery, inventory, or reports may change depending on the workflow.
Review the affected profile, checkout, signup page, report, or audience before considering the task complete.
Common issues and fixes
A visible plan does not appear to a member: review active status, signup visibility, age rules, dependent suitability, and location scope.
Editing a sold plan opens a guided change flow: existing members keep their current terms unless you migrate or switch them.
Stripe sync fails: save did not fully complete for billing checkout. Retry after payment setup is ready or ask an owner to review Stripe readiness.
Related articles
Plan and Access Model Overview
Sell Access from POS
Understand Customer Access