Handle an Archived Member at the Front Desk
Learn how to handle an Archived Member at the Front Desk in Topo, including archived members are blocked from daily operations.
When to use this
Use this article when you need to handle an Archived Member at the Front Desk in Topo. The main staff surface is member profile. It is written for Front Desk, Managers.
What this covers
Archived members are blocked from daily operations
When to unarchive
Archiving cancels active Stripe subscriptions
Primary payer restrictions for family plans
Before you start
Open member profile.
Use a staff role that can view or edit members for the action you are taking.
Check the selected location when reviewing front-desk access. Some member lists and check-in options are filtered by recent visits or location-scoped access.
Confirm the correct location is selected before check-ins, guest entries, kiosk handoff, or POS sales.
Keep the member profile open when resolving blockers so you can verify waivers, access, payment status, and notes in one place.
Steps
Open the archived member profile from search or the archived filter.
Read why the member was archived and review recent access, payments, and family status.
Do not check in an archived member; archived status blocks daily operations.
If the member should return, have a manager unarchive the profile and resolve billing, waiver, and access status.
If active billing was cancelled during archive, sell or resubscribe access before entry.
What happens after saving or completing this
The change is reflected in the relevant staff screen and activity history.
If the workflow affects members, payments, access, inventory, or email, review that downstream area before moving on.
Common issues and fixes
Check-in is blocked after a sale: payment does not override missing waivers, archived status, frozen access, expired proficiency, or wrong-location access.
The member is not found: search by full name, email, phone digits, and QR token before creating a new profile.
A family or guest check-in has mixed results: resolve each person separately because waivers, access, age, and proficiency can differ inside one group.
Related articles
Use the Member Directory
Resolve Check-In Blockers
Sell Access from POS