Help Docs Overview
Use Help Docs to maintain staff, member, and public knowledge base articles for the help center and AI reply drafts.
What Help Docs are for
Help Docs are the gym's knowledge base inside Topo. Use them to keep operational answers, member-facing policies, and public help content in one place. Published articles can also be used as source material for AI reply drafts, so write them as accurate policy and workflow references, not as marketing copy.
Main areas on the Help Docs screen
View help page opens the member/public help center in a new tab. Only published articles with public visibility appear there.
New article opens the article editor for a first draft.
Search looks across article titles and content so staff can find existing answers before creating duplicates.
Categories group related articles. Add a category before writing a batch of related articles.
The article list shows each article's status and visibility so staff can quickly tell what is draft, published, or archived.
Visibility and status
Public articles can be read by anyone on the public help page after they are published.
Member articles are for signed-in members plus staff.
Staff articles are internal. Use staff visibility for operating procedures, escalation rules, and admin workflows.
Draft articles are editable but should not be treated as source-of-truth content. Publish when the article is ready.
Archived articles stop appearing in Help Docs and should not be used as active policy.
Common pitfalls
Do not put internal staff procedures in public or member articles.
Do not expect the public help page to show staff-only articles.
Keep articles current when pricing, waivers, events, or front-desk scripts change. AI drafts are only as reliable as the Help Docs content they can retrieve.
Use short, task-specific articles instead of one large catch-all article.