Manage Guardians for a Minor
Learn how to manage Guardians for a Minor in Topo, including adding guardian information.
When to use this
Use this article when you need to manage Guardians for a Minor in Topo. The main staff surface is member profile guardians tab. It is written for Front Desk, Managers.
What this covers
Adding guardian information
Who can sign minor waivers
Updating guardian contacts
What to do if a minor arrives without guardian signature
Before you start
Open member profile guardians tab.
Use a staff role that can view or edit members for the action you are taking.
Check the selected location when reviewing front-desk access. Some member lists and check-in options are filtered by recent visits or location-scoped access.
Use the member profile as the source of truth for contact details, access, waivers, notes, payment methods, and account credit.
Steps
Open the minor member profile.
Add or review guardian relationships and contact details.
Mark the appropriate primary contact when your gym uses one.
Send or collect the required guardian waiver signature.
If guardian details change, review whether existing waiver signatures still apply.
If a minor arrives without a valid guardian signature, do not clear check-in until the required signature is complete.
What happens after saving or completing this
Topo saves the record in your gym account and updates the related staff screens.
Member-facing visibility, checkout behavior, access, email delivery, inventory, or reports may change depending on the workflow.
Review the affected profile, checkout, signup page, report, or audience before considering the task complete.
Common issues and fixes
A profile exists but the member cannot enter: profile data alone does not grant access. Review the access card, waiver card, and blocker messages.
A member cannot be archived: primary payers and active billing relationships may need to be moved or cancelled first.
A duplicate profile appears likely: compare email, phone, date of birth, family group, and recent activity before editing or archiving either record.
Related articles
Search for a Member
Understand Customer Access
Resolve Check-In Blockers