Manage Payment Methods
Learn how to manage Payment Methods in Topo, including adding, removing, and setting default cards.
When to use this
Use this article when you need to manage Payment Methods in Topo. The main staff surface is member profile payment methods. It is written for Front Desk, Managers.
What this covers
Adding, removing, and setting default cards
Connected-account storage
Terminal collection
Recurring membership requirements
Failed-card states
Before you start
Open member profile payment methods.
Use a staff role that can view or edit members for the action you are taking.
Check the selected location when reviewing front-desk access. Some member lists and check-in options are filtered by recent visits or location-scoped access.
Use the member profile as the source of truth for contact details, access, waivers, notes, payment methods, and account credit.
Steps
Open the member profile payment methods area.
Add a card through hosted card collection or Terminal collection.
Set the default card when it should be used for recurring billing or card-on-file checkout.
Remove outdated cards only after confirming they are not needed for active billing.
If a payment fails, add or set a new default card before retrying billing or resubscribing access.
What happens after saving or completing this
Topo saves the record in your gym account and updates the related staff screens.
Member-facing visibility, checkout behavior, access, email delivery, inventory, or reports may change depending on the workflow.
Review the affected profile, checkout, signup page, report, or audience before considering the task complete.
Common issues and fixes
A profile exists but the member cannot enter: profile data alone does not grant access. Review the access card, waiver card, and blocker messages.
A member cannot be archived: primary payers and active billing relationships may need to be moved or cancelled first.
A duplicate profile appears likely: compare email, phone, date of birth, family group, and recent activity before editing or archiving either record.
Related articles
Search for a Member
Understand Customer Access
Resolve Check-In Blockers