Open the Front Desk for the Day

When to use this

Use this article when you need to open the Front Desk for the Day in Topo. The main staff surface is Staff > Dashboard, Staff > POS, Staff > Members. It is written for Front Desk, Managers.

What this covers

• Confirm selected location

• Review action items

• Check failed payments, expiring waivers, and low stock

• Verify POS/Stripe state

• Verify terminal reader

• Open kiosk if used

Before you start

• Open Staff > Dashboard, Staff > POS, Staff > Members.

• Confirm the correct location is selected before check-ins, guest entries, kiosk handoff, or POS sales.

• Keep the member profile open when resolving blockers so you can verify waivers, access, payment status, and notes in one place.

Steps

1. Select the location you are staffing.

2. Open the dashboard and review action items, recent activity, and any failed-payment or waiver follow-up work.

3. Open POS and confirm payment readiness before the first sale.

4. Confirm any Terminal reader is online and assigned to the right location.

5. Check the kiosk or shared device lock state if your gym uses self check-in.

6. Review low-stock items or front-desk notes before the shift begins.

What happens after saving or completing this

• The change is reflected in the relevant staff screen and activity history.

• If the workflow affects members, payments, access, inventory, or email, review that downstream area before moving on.

Common issues and fixes

• Check-in is blocked after a sale: payment does not override missing waivers, archived status, frozen access, expired proficiency, or wrong-location access.

• The member is not found: search by full name, email, phone digits, and QR token before creating a new profile.

• A family or guest check-in has mixed results: resolve each person separately because waivers, access, age, and proficiency can differ inside one group.

Related articles

• Use the Member Directory

• Resolve Check-In Blockers

• Sell Access from POS