Read Member Activity and Communications

When to use this

Use this article when you need to read Member Activity and Communications in Topo. The main staff surface is member profile. It is written for Front Desk, Managers.

What this covers

• Access events, check-ins, sales, refunds, account credit, waiver events, communications, support conversations, and audit-log boundaries

Before you start

• Open member profile.

• Use a staff role that can view or edit members for the action you are taking.

• Check the selected location when reviewing front-desk access. Some member lists and check-in options are filtered by recent visits or location-scoped access.

• Use the member profile as the source of truth for contact details, access, waivers, notes, payment methods, and account credit.

Steps

1. Open the member profile.

2. Use the activity feed to review check-ins, sales, refunds, access changes, account credit, waivers, and profile updates.

3. Filter activity if the profile has a long history.

4. Review linked Inbox conversations before replying or changing status.

5. Use the audit log for administrative changes that need a formal trail.

What happens after saving or completing this

• The change is reflected in the relevant staff screen and activity history.

• If the workflow affects members, payments, access, inventory, or email, review that downstream area before moving on.

Common issues and fixes

• A profile exists but the member cannot enter: profile data alone does not grant access. Review the access card, waiver card, and blocker messages.

• A member cannot be archived: primary payers and active billing relationships may need to be moved or cancelled first.

• A duplicate profile appears likely: compare email, phone, date of birth, family group, and recent activity before editing or archiving either record.

Related articles

• Search for a Member

• Understand Customer Access

• Resolve Check-In Blockers