Resolve Check-In Blockers
Learn how to resolve Check-In Blockers in Topo, including missing/expired waiver.
When to use this
Use this article when you need to resolve Check-In Blockers in Topo. The main staff surface is member profile, access resolver. It is written for Front Desk, Managers.
What this covers
Missing/expired waiver
No active access
Archived member
Failed payment
Frozen membership
Age/dependent mismatch
Proficiency blocker
Wrong location or reciprocal-access mismatch
Before you start
Open member profile, access resolver.
Confirm the correct location is selected before check-ins, guest entries, kiosk handoff, or POS sales.
Keep the member profile open when resolving blockers so you can verify waivers, access, payment status, and notes in one place.
Steps
Read the blocker message and identify whether it is waiver, access, payment, archive, location, age, family, or proficiency related.
For missing or expired waivers, send a signing link or have the member sign on site.
For no active access, sell the right access in POS or switch/resubscribe from the member profile.
For frozen, cancelled, or failed-payment access, involve a manager before changing billing state.
For archived members, unarchive only when the profile should return to daily operations.
For proficiency blockers, issue, renew, or review the proficiency only after the gym has confirmed the member qualifies.
What happens after saving or completing this
The change is reflected in the relevant staff screen and activity history.
If the workflow affects members, payments, access, inventory, or email, review that downstream area before moving on.
Common issues and fixes
Check-in is blocked after a sale: payment does not override missing waivers, archived status, frozen access, expired proficiency, or wrong-location access.
The member is not found: search by full name, email, phone digits, and QR token before creating a new profile.
A family or guest check-in has mixed results: resolve each person separately because waivers, access, age, and proficiency can differ inside one group.
Related articles
Use the Member Directory
Sell Access from POS