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Rotate a Member QR Code

Learn how to rotate a Member QR Code in Topo, including when to rotate QR tokens.

When to use this

Use this article when you need to rotate a Member QR Code in Topo. The main staff surface is member profile. It is written for Front Desk, Managers.

Open member profile.
Use a staff role that can view or edit members for the action you are taking.
Check the selected location when reviewing front-desk access. Some member lists and check-in options are filtered by recent visits or location-scoped access.
Confirm the correct location is selected before check-ins, guest entries, kiosk handoff, or POS sales.
Keep the member profile open when resolving blockers so you can verify waivers, access, payment status, and notes in one place.

Open the member profile.
Choose the QR rotation action only when the old code should stop working, such as a shared screenshot or lost card.
Confirm the action if prompted.
Tell the member their old QR image, printed card, or wallet pass may no longer work.
Send or direct the member to the new QR source after rotation.

The change is reflected in the relevant staff screen and activity history.
If the workflow affects members, payments, access, inventory, or email, review that downstream area before moving on.

Check-in is blocked after a sale: payment does not override missing waivers, archived status, frozen access, expired proficiency, or wrong-location access.
The member is not found: search by full name, email, phone digits, and QR token before creating a new profile.
A family or guest check-in has mixed results: resolve each person separately because waivers, access, age, and proficiency can differ inside one group.