Save a Payment Method for a Member
Learn how to save a Payment Method for a Member in Topo, including hosted Stripe card collection.
When to use this
Use this article when you need to save a Payment Method for a Member in Topo. The main staff surface is member profile payment methods, POS, Terminal collection. It is written for Front Desk, Managers.
What this covers
Hosted Stripe card collection
Terminal card collection
Topo never stores raw card numbers
Connected-account storage
Choosing default payment method
Before you start
Open member profile payment methods, POS, Terminal collection.
Use a staff role that can view or edit members for the action you are taking.
Check the selected location when reviewing front-desk access. Some member lists and check-in options are filtered by recent visits or location-scoped access.
Confirm the correct location is selected before check-ins, guest entries, kiosk handoff, or POS sales.
Keep the member profile open when resolving blockers so you can verify waivers, access, payment status, and notes in one place.
Steps
Open the member profile payment methods area or use a checkout flow that supports saving a card.
Choose hosted card collection or Terminal card collection when available.
Have the member enter or present the card; never type or store raw card numbers outside Stripe’s secure collection UI.
Save the card to the member account and choose whether it should be the default.
Confirm the new card appears on the member profile before using it for recurring billing or card-on-file checkout.
What happens after saving or completing this
The change is reflected in the relevant staff screen and activity history.
If the workflow affects members, payments, access, inventory, or email, review that downstream area before moving on.
Common issues and fixes
Check-in is blocked after a sale: payment does not override missing waivers, archived status, frozen access, expired proficiency, or wrong-location access.
The member is not found: search by full name, email, phone digits, and QR token before creating a new profile.
A family or guest check-in has mixed results: resolve each person separately because waivers, access, age, and proficiency can differ inside one group.
Related articles
Use the Member Directory
Resolve Check-In Blockers
Sell Access from POS