Sell Access from POS

When to use this

Use this article when you need to sell Access from POS in Topo. The main staff surface is Staff > POS. It is written for Front Desk, Managers.

What this covers

• Publish only after POS-04, POS-10, POS-15, and the plan/access concept articles exist

• Include member-required flows, guest pitfalls, payment method requirements, waiver/proficiency warnings, post-sale check-in prompt, and verifying access on the member profile

Before you start

• Select one location before opening POS. POS cannot run from All Locations because stock, taxes, tips, and Terminal readers are location-specific.

• Use a staff role that can create sales. Ask an owner or admin if POS is hidden or checkout controls are disabled.

• Confirm Stripe payment readiness before accepting card payments.

• Choose one checkout context: an attached member for member-specific access, account credit, card-on-file payments, or post-sale check-in; Guest checkout for anonymous merchandise sales.

• Review the sale detail if payment is pending, failed, refunded, or disputed before retrying anything.

Steps

1. Open POS and attach the member who should receive access.

2. Add the plan, day pass, punch pass, prepaid term, or bundle that grants access.

3. Review age, location, waiver, and eligibility warnings before checkout.

4. Complete payment with card on file, new card, or Terminal reader.

5. Use the post-sale check-in prompt when the member is present and eligible.

6. Verify the member profile shows the new access after the sale.

What happens after saving or completing this

• The change is reflected in the relevant staff screen and activity history.

• If the workflow affects members, payments, access, inventory, or email, review that downstream area before moving on.

Common issues and fixes

• Checkout is disabled: confirm selected location, non-empty cart, member or guest checkout, payment readiness, and required payment method.

• An item is missing: check active status, location availability, variant sellability, bundle contents, and inventory tracking.

• A payment or Terminal sale is pending: review the sale record before retrying so you do not double-charge the customer.

Related articles

• Choose Member Checkout or Guest Checkout in POS

• Add Products, Plans, Bundles, and Access Items to the POS Cart

• Apply and Remove Promo Codes in POS