Start a Prepaid Clock Manually
Learn how to start a Prepaid Clock Manually in Topo, including pending first-check-in access.
When to use this
Use this article when you need to start a Prepaid Clock Manually in Topo. The main staff surface is member profile access actions. It is written for Managers, Front Desk.
What this covers
Pending first-check-in access
Manual start
Expiration and auto-conversion effects
Difference from selling new access
Before you start
Use a staff role that can view and edit membership products.
Create needed locations, categories, tax rates, and payment setup before publishing a sellable plan.
Decide whether this workflow affects member signup, POS, staff-only sales, existing members, or billing rules.
Review the plan summary and test with a realistic member before making the product broadly available.
When changing sold terms, use the guided version, migration, switch, freeze, cancel, or refund workflow instead of assuming old access records update automatically.
Steps
Open the member profile and find the prepaid access waiting for first check-in.
Confirm the member should start the term now even without a normal first check-in trigger.
Choose the manual start action.
Review the calculated start/end dates and any auto-conversion settings.
Save and confirm the access no longer shows as pending first check-in.
What happens after saving or completing this
Topo saves the record in your gym account and updates the related staff screens.
Member-facing visibility, checkout behavior, access, email delivery, inventory, or reports may change depending on the workflow.
Review the affected profile, checkout, signup page, report, or audience before considering the task complete.
Common issues and fixes
A visible plan does not appear to a member: review active status, signup visibility, age rules, dependent suitability, and location scope.
Editing a sold plan opens a guided change flow: existing members keep their current terms unless you migrate or switch them.
Stripe sync fails: save did not fully complete for billing checkout. Retry after payment setup is ready or ask an owner to review Stripe readiness.
Related articles
Plan and Access Model Overview
Sell Access from POS
Understand Customer Access