Use the Check-In Kiosk
Learn how to use the Check-In Kiosk in Topo, including finding kiosk URL.
When to use this
Use this article when you need to use the Check-In Kiosk in Topo. The main staff surface is Staff > Admin > Kiosk, kiosk URL. It is written for Front Desk, Managers.
What this covers
Finding kiosk URL
Intentionally visible kiosk PIN
Unlock duration
Member QR/code entry
Denied check-in messages
When to switch to manual check-in
Before you start
Open Staff > Admin > Kiosk, kiosk URL.
Confirm the correct location is selected before check-ins, guest entries, kiosk handoff, or POS sales.
Keep the member profile open when resolving blockers so you can verify waivers, access, payment status, and notes in one place.
Steps
Open kiosk settings from the staff admin area.
Confirm the kiosk location, URL, and kiosk PIN settings.
Unlock or launch the kiosk on the front-desk device.
Have members scan or enter their code.
When the kiosk denies entry, bring the member to the desk and resolve the blocker from the staff member profile.
Return the device to kiosk mode after resolving the issue.
What happens after saving or completing this
Successful check-ins create visit history for the selected location.
Failed check-ins preserve the blocker reason so staff can resolve the right issue.
Reports and member activity update from the completed visit or guest entry.
Common issues and fixes
Kiosk denial messages mean the member should see staff; resolve from the member profile.
The kiosk is not where staff override access blockers.
If the kiosk is at the wrong location, visits and access checks can be wrong.
Check-in is blocked after a sale: payment does not override missing waivers, archived status, frozen access, expired proficiency, or wrong-location access.
The member is not found: search by full name, email, phone digits, and QR token before creating a new profile.
A family or guest check-in has mixed results: resolve each person separately because waivers, access, age, and proficiency can differ inside one group.
Related articles
Use the Member Directory
Resolve Check-In Blockers
Sell Access from POS