Troubleshooting and Operational Edge Cases

I Cannot See a Menu Item

Troubleshoot missing staff navigation items caused by role permissions, disabled accounts, or location access.

Updated 11 days ago

POS Says a Location Is Required

Resolve POS location prompts and no-location errors before processing sales.

Updated 11 days ago

Card Payments Are Unavailable

Troubleshoot why POS cannot take card payments or Stripe Terminal payments.

Updated 11 days ago

A Member Cannot Check In

Use the blocker details to resolve waiver, access, location, proficiency, and reciprocal-visit check-in failures.

Updated 11 days ago

A Plan Is Not Showing During Signup

Find why an active plan is hidden from the public signup flow.

Updated 11 days ago

Marketing Sends Are Blocked

Resolve blocked broadcasts and live marketing sequence sends caused by sender-domain, audience, category, or recipient issues.

Updated 11 days ago

A Waiver Link or Signature Is Not Working

Troubleshoot expired, consumed, misrouted, or blocked waiver signing links and signatures.

Updated 11 days ago

A Promotion Code Does Not Apply

Resolve POS promotion-code errors caused by code, timing, targeting, usage limits, or combinability.

Updated 11 days ago

Custom Domain or Sender Domain DNS Is Not Verified

Fix pending or failed DNS verification for portal domains and email sender domains.

Updated 11 days ago

A Sequence Did Not Send

Find why a marketing sequence did not enroll or send to an expected recipient.

Updated 11 days ago