Front Desk Operations

Open the Front Desk for the Day

Learn how to open the Front Desk for the Day in Topo, including confirm selected location.

Updated 10 days ago

Search for a Member

Learn how to search for a Member in Topo, including search by name, email, phone, barcode, QR token, or identifiers.

Updated 10 days ago

Create a Walk-In Member

Learn how to create a Walk-In Member in Topo, including required profile fields.

Updated 10 days ago

Check In a Member

Learn how to check In a Member in Topo, including manual check-in.

Updated 10 days ago

Resolve Check-In Blockers

Learn how to resolve Check-In Blockers in Topo, including missing/expired waiver.

Updated 10 days ago

Check In a Family

Learn how to check In a Family in Topo, including selecting household members.

Updated 10 days ago

Add a Guest Check-In

Learn how to add a Guest Check-In in Topo, including guest check-in is staff-side only.

Updated 10 days ago

Use the Check-In Kiosk

Learn how to use the Check-In Kiosk in Topo, including finding kiosk URL.

Updated 10 days ago

Rotate a Member QR Code

Learn how to rotate a Member QR Code in Topo, including when to rotate QR tokens.

Updated 11 days ago

Save a Payment Method for a Member

Learn how to save a Payment Method for a Member in Topo, including hosted Stripe card collection.

Updated 10 days ago

Handle an Archived Member at the Front Desk

Learn how to handle an Archived Member at the Front Desk in Topo, including archived members are blocked from daily operations.

Updated 10 days ago